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Question
I installed [Microsoft Windows Service Pack 2] on my
laptop.
I was told that since it was an automatic update my system was scanned by Microsoft and
it should work just fine...If if it did not I could remiove it with the restore function.
Since installing it by battery live has gone
from 3.5-4 hours to less than 2 hours. My whole system is sluggish, [my] mouse
is slow and unresponsive at times, and [showing] generally poor
[performance], nothing like it was before the install. I have tried to restore my
system to a pre-install date and Windows tells me the system will no longer allow
restore functions before that date. If I were to un-install it using the Control
Panel, will that remove it or will I have to wipe my hard drive and reinstall...from my restore CD's?
On my desktops I have Service Pack 2 downloaded, but NOT installed and [I am] not sure
that I want to.
Thank you.
— Ken, Cottage Grove, MN
Answer
A "Tech Talk" staff member responded:
We weren't able to find much about SP2 reducing battery life in
laptops. We found 1 article which discussed this in one test but the
test was not repeatable. As far as uninstalling SP2 goes, you should be
able to do it by simply removing it through the Control Panel.
On the desktop, we would suggest installing SP2. We've had very few
reports of problem with SP2 and as a whole it fixes a lot more problems
than it causes. I wasn't able to find any information on what file name
SP2 uses with the automatic updates, however, when these updates are
downloaded, they are usually downloaded to your temp directories. By
emptying the temp directories on your machine, you should be able to
remove the SP2 file.
Sincerely,
Tech Talk Staff
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