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Question
"I have about 69 virus infected messages stored in my
hard drive quarantined by Norton Anti Virus. What should I do with them and how do I go about getting rid of them?"
--Larry, St. Paul
Answer
Phil Kachelmyer, who appeared on the "Virus Protection" episode, responded:
The quarantine area of the hard drive is considered a "safe"
place. The infected files are in a place where only Norton
AntiVirus (NAV) can read them and therefore, at least in theory,
they can do no harm. Most of these files are useless, however,
since all they contain is the virus itself, rather than being
a file that NAV might be able to fix at some point. My personal
preference is to delete these completely so there can be no
possible chance of their infecting
anything else. |
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Phil Kachelmyer |
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The way you can do this is as follows:
- Bring up NAV by double-clicking the gold shield from the
system tray on the lower right corner of your Windows desktop.
- Click the "+" next to the View item on the
left side of the NAV screen so you can see the viewing options.
- Click on Quarantine to view the files that are in the
quarantine area.
- Shift-click all of the files that you want to remove.
If you select one file and then type <Ctrl>-A it should
select all of the files.
- Click on the red "X" to remove the files.
It'll take a few moments but the files will then be deleted.
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