Everybody needs a little help sometimes. This is especially true for home computer users, so this episode is all about computer help: where to look for information to fix it yourself, and how to know when it’s time to throw in the towel and call for support.
Guests
Eric Bajuniemi
Eric Bajuniemi
Eric is a helpline and training consultant with Academic and Distributed Computing Services at the University of Minnesota. He also has 8 years of IT experience in the healthcare, airline, printing, and banking industries. Eric spends his free time as martial arts practitioner and instructor.
Alexander St. Croix
Alexander St. Croix
Alex graduated from the University of Minnesota in 2003 with a degree in English and an emphasis on writing poetry. He now works for the University as a helpine and training consultant.
Links
Computer Hope is a site with a wealth of information about computer problems.
The Experts Exchange site demonstrated on the show is a good source of information from forums and news groups. Another site called Experts Exchange provides information for IT professionals.
Apple support contains Macintosh support information.
Microsoft TechNet will bring you to Microsoft’s official support page.
Search Engine
An Internet software program that searches a database and gathers and reports information that is related to certain content. It is basically a huge database of millions, even billions, of Web pages that are out the on the Internet.
Newsgroups
An electronic discussion group. Group members can post public messages to each other based on a specific subject matter. Newsgroups are typically organized based on a particular interest, issue, or activity such as car repair, knitting, or computing.
System restore
System restore is a function on Windows computers that removes system changes made after the restore point selected. System restore does not affect personal data files and cannot remove virus or spyware infections.
Remote Desktop
A way to control a computer from another location using another computer. Set-up is needed for both computers and security can be defined to protect against outside intrusion.